FAQs

Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions promptly. Below are just some of the frequently asked questions we receive.

If you do not see your answer below, please do not hesitate to contact our team by calling (601) 686-8931.

If you changed your mind about any scheduled cleaning service, and want to reschedule it, you can surely do it with ease. All you have to do is to give a call to us at this number (601) 686-8931 and a representative would be present for your assistance. You pitch him with the day you have in mind for rescheduling, and your cleaning service would surely be rescheduled.

You can also contact us via our email Lionexpressservice@yahoo.com, leave a text for us where you describe your issue, and our customer support team will get back to you shortly! It’s requested that whenever you want to reschedule a cleaning service, please put in the request at least 48 hours in advance to avoid any type of inconvenience.

Keep in mind, there also may be times when the weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling will be greatly appreciated.

If you changed your mind and want to cancel a scheduled cleaning with Lion Express, then all you have to do is to give a call to us at this number (601) 686-8931 and a representative would be present for your assistance. It’s requested that whenever you want to cancel a scheduled cleaning service, please put in the request at least 48 hours in advance to avoid any type of inconvenience. You can also contact us via our email Lionexpressservice@yahoo.com, leave a text for us where you describe your issue, and our customer support team will get back to you shortly!

If you want to schedule an extra clean, you need to call us at this number (601) 686-8931 and a representative would be present for your assistance. You tell him to schedule an extra cleaning service, and the other specific details he may ask. According to the information you may provide, our representative would present you with the total cost for your extra clean. Upon your approval, the extra clean service would be scheduled for you!

Looking to add on request rooms to your next clean? No problem! Call us at this number (601) 686-8931 and a representative would be present for your assistance. You tell him to add extra rooms to your clean, and the other specific details he may ask. According to the information you may provide, our representative would present you with the total cost for adding extra rooms. Upon your approval, the extra rooms would be added to the scheduled clean for you!

Are you happy with your cleanliness and want to show appreciation to your team? Tipping is a great way to do so. Tips boost the confidence of your cleaners, and gives them a sense of relief that their services are being liked by the clients. You can give a tip to the cleaners personally at the end of the clean. If you forgot to pay the tip at the end of the clean, and want to give it on another business day, give us a call at (601) 686-8931 and one of us will fetch the tip from your place.

Our Quality Control Inspectors inspect our teams regularly. They may enter your home after the team leaves. Lion express does these inspections to ensure the highest quality standards for our house cleaning services.

If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.

As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.

GIVE US A TRY by calling Lion Express Pressure Washing Services at (601) 686-8931,
or email us at Lionexpressservice@yahoo.com

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